May 31, 2016

Smartyhost.com.au Strengthened Its Domain Name Registration Business in Australia with Add-on ...

Smartyhost.com.au, though a relatively new domain name registration ... free DNS hosting, free subdomains, free URL forwarding and free technical ...
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Supermicro to Exhibit at @CloudExpo | @Supermicro_SMCI #DataCenter #Storage

SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and Embedded Systems worldwide. Supermicro is committed to protecting the environment through its “We Keep IT Green®” initiative and provides customers with the most energy-efficient, environmentally friendly solutions available on the market.

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Sponsorship Opportunities at @CloudExpo | #BigData #IoT #DevOps #DigitalTransformation

18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.

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IIoT Consortium @ThingsExpo Media Sponsor | #IoT #IIoT #InternetOfThings

SYS-CON Events announced today Object Management Group® has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.

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Sponsor @DevOpsSummit | #DevOps #ContinuousDelivery #Microservices

@DevOpsSummit taking place June 7-9, 2016 at Javits Center, New York City, and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

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Our CX Recipe for Success: Complete with Ingredient List and Substitutions!

If you were to spend any time with me in the kitchen, you would often find me searching out substitutions for ingredients that I don’t have on hand or have to drive 100 miles to find. I don’t want to abandon the recipe, so I substitute instead. I find that in the world of internal government IT systems, recipes for success are hard to come by. So, what do I do? I substitute!

The word recipe is written into flour on a table, surrounded by baking ingredients and utensils.

MaksimVasic/iStock/Thinkstock

Part of good substitution includes seeking out equivalents that will perform the same role. For example, sour milk or buttermilk are used in a recipe for a specific function. You can’t just use fresh milk and extra butter. You need to add vinegar to the fresh milk first so the chemistry comes out right.

Below is an excerpt from a DigitalGov post by Martha Dorris called What is a “Customer Centric” Culture?. It’s a great ‘recipe’, but I want employees to enjoy this ‘dish’ as much as their customers will, which means I need to make a substitution. As you read the excerpt, I want you to mentally substitute ’employee’ for ‘customer’ and see how it ‘tastes’.

The key to be a customer-centric culture is to understand who your customers are and their expectations. Customers and the customer experience strategy should be at the center of your business.

  • Do you understand how your customers want to interact with you, what information they want, and how they want to receive it?
  • Do you know if customers receive a consistent, positive experience across all channels?
  • Do you measure customer satisfaction of your product, service or program? If so, what do you do with that information?
  • Do you build that back into improvements in your products, services and/or programs?

These are all important questions as we build a customer-centric culture. These issues are critical when making business decisions. We must also acknowledge that while these principles are important, not all decisions can/will be made to satisfy our customer all the time. Particularly in the government with budget constraints, we can’t always provide the type of experience, or make every process or technology change that could result in more satisfied customers. Managing customer expectations and communicating clearly helps eliminate frustration on their part.

Butter and oil

Multiart/iStock/Thinkstock

So, did it taste good? Does the substitution make sense? I think that recipe will turn out great with my substitution! Let’s see if it works in another of Martha’s ‘recipes’, this time from 15 Government Customer Service Trends for 2015.

If your agency is looking for ways to improve the experience you provide to your customers, we recommend increasing collaboration with other agencies (federal, state, and local) to share best practices, as well as working with the private sector and non-profits to make things easier for your customers.

I think this recipe is going to be my favorite! Martha Dorris is becoming the Martha Stewart of transforming government, don’t you agree?

But there is still something missing from these recipes, so let’s try to find one where we can really make the employee ingredient the ‘star of the dish’, as they like to say on the Cooking Channel! With our substitution in place with Martha’s 5 Steps for Delivering a Better Customer Experience, we begin to create a recipe like no other.

Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in customer service. Those experiences drive high expectations for interacting with any organization, including government agencies.

Oops, that last substitution didn’t quite work, did it? Why not? Let’s try the substitution again in this section:

Customer experience–referred to in the industry as “CX”–is more than just a product. It’s about the perception your customer has every time they interact with your office, your agency or any product within your organization. Each time they interact with your website, contact your call center or any other channel, the perception of and trust they have in your organization and agency is impacted.

It occurs to me that the problem with the substitution in this ‘recipe’ is not in the ingredients, but in the steps we follow to make the best CX we can. Government agencies are pouring hours and dollars into their external websites and external customers. But many are doing so at the expense of their internal customers–their employees. Don’t get me wrong: agencies are busy trying to improve their EVS scores and striving to improve employee engagement. And a myriad of studies and articles tell us that great customer service begins with high levels of employee engagement.

But something is missing. We need to make one more substitution. We must substitute things like ‘intranet’ for ‘internet’ and apply the CX concept to our internal systems and software. These are the systems government employees struggle with daily, systems which impede quality customer service because of their lack of reliability, their indifference to user experience (UX) best practices, and communication silos. We need to combine CX, UX, and employee engagement in a way that transforms a box cake mix into a culinary masterpiece.

One recipe isn’t going to be enough however. Like any cuisine, we’ll need an EmX (employee experience, pronounced like MX) cookbook full of recipes that we can choose from, based on the meal we want to serve, our skills in the ‘kitchen’, and most of all, how well-stocked our pantry is. The best cookbooks are the ones you find in small towns, usually created by a church or a school as a fundraiser. Why are they so great? Simply, the recipes in them have already been tested and perfected. We don’t need to reinvent the recipes; we need to find some great ones, use them as inspiration, and make our substitutions. But first, we need to get our pantry stocked with all the best ingredients.

Here are my top ten ingredients for great EmX recipes:

  1. Reliability—Nothing creates a poorer customer and employee experience than an employee having to ask a customer to come back later because the system is down or is so slow that appointments are backed up. Employees deserve the same quality of ‘food’ on the intranet as they get at home on the internet. No one should have to come in early or stay late to avoid internet ‘traffic jams’ to get their work done. Neither should they have to spend time watching the ‘hamster wheel of death’ spin on their monitor waiting for a page to load an error message! Ask yourself: “How often does Google go down? How long does it take them to remedy a problem?” Use their recipes. Apply CX and UX best practices all across the board, down to the default button/action when you press ‘Enter’ or the tab order for data-entry fields.
  2. Ownership—Remember that front-line employees are the ones collecting the data. You need that data and you need it to be accurate. They need access to that data for monitoring as well as the ability to make corrections. Reporting and editing should be fully funded at the beginning of the project and guarded throughout. There is nothing more frustrating than putting data into a black hole, and being unable to edit what you had permission to input in the first place. How will you recognize that you are missing this ingredient? Ask your employees about the manual methods they are using to track their workflows. You will be surprised, and hopefully chagrined, to find out how much time they spend on this because of lousy reporting capabilities. They’ll get it done because they take pride in their work, but you will have burned them out to get it. If you need to skimp, scale back somewhere else; better yet…see ingredient 3!
  3. Power to Prioritize—Employees are stakeholders and are most-often ignored in the process of prioritizing features, enhancements, fixes, etc. And they are the first to feel the effects of those cuts. Instead, put them in the driver’s seat and let them decide what they need most. They are the experts in their field. Chances are, if you give them what they need, everything you need will come along for the ride. This is also important when you are replacing a system. You may think it is an upgrade, but any replacement will likely lack things that the original excelled at and vice versa. Again, let the employees choose what they are willing to trade up for because only they know how it will affect the end result.
  4. Phased Roll Out—A bit like rolling out dough in the kitchen, rolling out new tech should be done in small chunks. Better to discover bugs in the first batch, than to triple the batch and multiply the problem ten-fold. Related to a good phased roll out is the call for complex cases. Ask around for the difficult tasks and make sure your design can accommodate all the nuances before you roll it out, and test them first. Find your ‘taste testers’ and ‘food critics’ and use their insight to improve your recipes.
  5. Watch them Work—Whether you are replacing a current software package, or revamping your intranet, do your homework. Watch the employees, do what they do and have them talk you through the process. Do they need multiple ways of organizing or accessing data? Build them. This is where great UX recipes like card sorts or process flows can shine, with our substitutions of employee for customer. Watch them test your new recipe. Understand ‘the way we’ve always done it.’ If you can’t improve on it, don’t mess with it! As you go, test your product with real data and situations. (See also #4.) Do they grimace at some point? Take note of the pain points and apply ingredient #6. Make sure you read the recipe all the way to the end before you start.
  6. The three R’s—Respond. Reduce. Remove. Pain points, that is. No one wants to hear ‘It doesn’t work like you expected, but it is working like it was designed.’ Rather, they want you to respond to their concerns, reduce their frustrations, and remove the pain points. Refer to #3 to eliminate many of the pain points earlier in the process. Hang around an office when a new system is introduced and you won’t be able to count the times you hear ‘I knew it wouldn’t work right the first time’ or ‘I could have told them that wasn’t going to work.’ Wouldn’t you rather hear ‘I think this new system is a real improvement’? No one wants to use a recipe that will leave a bad taste in their mouth.
  7. Communication—This ingredient is actually a part of all the others. Communication is key throughout the process and for IT in general. Keep them informed. Tell them the ‘why’ along with the other W’s. Apply marketing techniques that you use on customers to your employees (there’s our substitution again!). Allow them to communicate with you (2-way communication) and each other (collaboration). Consider recruiting advocates and ambassadors as information conduits and contact points. Archive your communications in a way that is searchable and social. Post known issues, enhancement lists, and create a suggestion box. (Insert reference to Allison’s article.) Pay special attention to monitoring systems, alerting users, and letting them control the amount of information they receive in their inbox. See also ingredient #6!
  8. Linguistics—Seek out interpreters: employees that speak geek and understand the workflow. This is especially important for agencies that have separate IT divisions with no experience with the agency’s program delivery. Don’t ask employees to learn a new language by substituting software lingo for the terms that are already familiar to them. Learn to speak ’employee-ese’ instead and customize your software or site accordingly. Instead of contractors, find employees who have an interest in programming and train them—and let them train you!
  9. Lighting—Dashboard lights, that is. Remember when I mentioned the manual processes in #2? Create dashboards that will illuminate the process for the employee. Make sure it includes a navigation system that will tell them where they are in the process at any given point, either for a customer or for their office. Keep the important/urgent front and center for them, so they don’t have to try and remember it or decipher their to-do list after a long weekend.
  10. Accessibility—Yep, 508 compliance. Agencies spend a lot of time on this for external sites but seem to neglect it internally. This is especially true with third-party solutions, like MS Office, which may be able to create 508 compliant documents but whose interface is anything but adaptable or accessible. Before you decide to upgrade software, pull in your taste testers and food critics to see if they make the grade. Ask them to sample your intranet and other internal communication channels as well. Teach everyone how to make 508 compliant documents so that when they collaborate, everyone benefits. Alt-text for images is a great place to start! Also, provide quality monitors and great lighting to reduce eye strain for everyone. Let’s take this little known ingredient and make it a feature in the ‘cafeteria’.

Won’t you join me in the kitchen and develop EmX recipes, where employee substitutes for customer in CX and for the end user in UX? The combination may just exceed everyone’s expectations. The cookbook will be a best-seller and your restaurant (agency) will be 5-star!

A red, white, and blue cake with American flags in the background.

arinahabich/iStock/Thinkstock

Tanya McIlray is a front-line government employee. She is passionate about customer service, employee engagement, and all things IT.


by Ashley Wichman via DigitalGov

Internet of Things and Big Data – Who Owns All the Data? | @ThingsExpo #IoT

We’ve been doing it for years, decades for some. How many websites have you created accounts on? Your bank, your credit card companies, social media sites, hotels and travel sites, online shopping sites, and that’s just the start. We do it often without even thinking about it, quickly entering our personal information, our data, in a plethora of systems. Sometimes we’re not even aware of the information we are providing. It could be very personal information (think of the security questions you provide answers to for protecting your information on these systems), to information about your behavior, your interests (websites visited, internet search topics). While possibly concerning from a privacy perspective, you had some level of control. For the backend systems involved, the volume and variety of the data was a manageable situation. The tradeoff between privacy and convenience is something we, for the most part, found acceptable.

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May 30, 2016

[session] Take Full Advantage of Everything Azure By @HanuSoftware | @CloudExpo #Cloud

The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating to the cloud is a simple affair – just call up a cloud provider and your wishes come true. The reality is quite different, however, as enterprises struggle with a wide variety of migration issues, from security to overtaxed IT teams and everything in-between.

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Alberta sees surge in U.S., overseas visitors amid low Canadian dollar

Alberta sees surge in U.S., overseas visitors amid low Canadian dollar
Globalnews.ca - 13 minutes ago
While the local economy continues to struggle amid low oil prices and a low Canadian dollar, it turns out Alberta's tourism industry is cashing in.

by via News for Canadian Dollar - Google Finance
Alberta sees surge in U.S., overseas visitors amid low Canadian dollar

TSX drops 13 points, Canadian dollar retreats

TSX drops 13 points, Canadian dollar retreats
Times Colonist - 6 minutes ago
The Canadian Press May 30, 2016 05:07 AM Updated: May 30, 2016 08:47 AM. • Times Colonist •. Dollar Markets 20141124.jpg. The Canadian dollar was trading at 76.51 cents US on Monday morning, down 0.19 from Friday. Photograph By Frank Gunn, ...

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TSX drops 13 points, Canadian dollar retreats

[session] A Better Approach to Cloud Security By @AlertLogic | @CloudExpo #Cloud

How will your company move to the cloud while ensuring a solid security posture? Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is designed for their business. In 2015, organizations such as United Airlines, Sony Corp, Anthem and the Office of Personnel Management experienced data breaches through malware and other targeted attacks.

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Dangerous day for Canadian dollar traders

Dangerous day for Canadian dollar traders
Nasdaq - 1 hour ago
It's a holiday in the United States and the UK today so overall FX market liquidity is nil. Canadian markets are open, although anyone who is at their desk probably isn't expecting to do much today.

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Dangerous day for Canadian dollar traders

Smartyhost.com.au Strengthened Its Domain Name Registration Business in Australia with Add-on ...

Smartyhost.com.au, a renowned domain name registration service provider in ... can also opt for domain hosting, web development and email hosting services. ... Smartyhost.com.au, though a relatively new domain name registration ...
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.Game Domain Names Now Available Big Titles Could Go For $318.88 A Year

“Unregistry” managed to beat Google as well as Amazon in acquiring the rights for hosting the .game name. Registration proper for the domain names ...
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Announcing @MobiDev_ to Exhibit in New York | @CloudExpo #IIoT #WebPerf

SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 developers, designers, quality assurance engineers, project managers in house, specializing in the world-class mobile and web development.

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Canadian dollar slips slightly in early trading

Canadian dollar slips slightly in early trading
Times Colonist - 13 minutes ago
The Canadian dollar was trading at 76.69 cents US on Monday morning, down 0.01 from Friday. Photograph By Frank Gunn, The Canadian Press.

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Canadian dollar slips slightly in early trading

Yen Falls as Stocks Rise, Canadian Dollar Tracks Crude Oil Lower

Yen Falls as Stocks Rise, Canadian Dollar Tracks Crude Oil Lower
Nasdaq - 2 hours ago
The Australian and New Zealand Dollars bore the brunt of the greenback's advance as the threat of on-coming tightening exerted outsized pressure on currencies whose primary appeal is their yield-bearing properties.

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Yen Falls as Stocks Rise, Canadian Dollar Tracks Crude Oil Lower

May 29, 2016

AlertLogic to Exhibit at @CloudExpo | @AlertLogic #DevOps #Microservices

SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Fully managed by a team of experts, the Alert Logic Security-as-a-Service solution provides network, system and web application protection immediately, wherever your IT infrastructure resides.

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Low loonie shifting Canadian travel from US to other global destinations

Low loonie shifting Canadian travel from US to other global destinations
The Globe and Mail (subscription) - 14 hours ago
When the Canadian dollar hovered around parity as late as 2013, U.S. travellers were pretty much no-shows in Canada, he said.
Low Loonie Means Canadians Ditching U.S. Travel For Other Countries - Huffington Post Canada

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Low loonie shifting Canadian travel from US to other global destinations

Middleware Solutions | @CloudExpo #DataCenter #BigData #M2M #IoT #API

While there has been much ado about interoperability, there are still no real solutions, same as last year and the year before that. The large EHR vendors who continue to dominate the market still maintain that interoperability is all but solved, still can't connect EHRs across the continuum causing frustration by providers and a disservice to patients. The ONC pays lip service to the problem, but that is about it. It is time for the healthcare industry to consider alternatives like middleware which has been proven in other industries such as finance, retail and hospitality.

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DevOps Managers? | @DevOpsSummit #DevOps #IoT #ContinuousIntegration

My personal view is NO. It needs DevOps for sure, but not Devops Managers. There is a simple explanation and a more well defined, elaborate explanation to this question though. The simple explanation first. A manager's role needs to be associated with some outcome. A Project Manager - is responsible for the outcome of successful project, a Business Manager - is responsible for the outcome of a growing and profitable business, a Service Manager - is responsible for delivering improved service, etc. DevOps is not an outcome. It's a means to an end - that end being continuous delivery.

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Secrets of @CloudExpo Sponsors | @ThingsExpo #IoT #M2M #DevOps #BigData

The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.

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[session] Cloud Centric Data Management with @Commvault | @CloudExpo #Cloud

As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships at Commvault, will discuss how to cut costs, scale easily, and unleash insight with CommVault software, the only singular data and information management solution for cloud data protection and beyond.

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USD/CAD Risks Further Losses on Upbeat Canada GDP, Slowing U.S. NFP

USD/CAD Risks Further Losses on Upbeat Canada GDP, Slowing U.S. NFP
DailyFX - May 27, 2016
A pickup in the Canadian economy accompanied by slowing job growth in the U.S. may fuel a near-term decline in USD/CAD as the Bank of Canada (BoC) appears to be moving away from its easing cycle, while the Federal Reserve remains in no rush to ...

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USD/CAD Risks Further Losses on Upbeat Canada GDP, Slowing U.S. NFP

Pound To Canadian Dollar Forecast: Will GDP See GBP/CAD Decline This Week?

Pound To Canadian Dollar Forecast: Will GDP See GBP/CAD Decline This Week?
Exchange Rates UK - 21 minutes ago
While members of the Federal Open Market Committee (FOMC) kept up their hawkish rhetoric through the week this was not enough to prevent the Canadian dollar exchange rates from staging a strong rally against rivals. This was largely carried by oil ...
Pound to Canadian Dollar in the Week Ahead - Currency Watch

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Pound To Canadian Dollar Forecast: Will GDP See GBP/CAD Decline This Week?

Big Data Journey | @CloudExpo #BigData #IoT #M2M #DigitalTransformation

I love EMC World (though I can’t say the same about Las Vega$). I get an opportunity to talk to customers who are at the dirty and grimy frontline of trying to derive value from all of this Big Data hoopla. They teach me tons! One theme that came up several times in our conversations was the following: “I can’t get the Business to engage in an envisioning type of engagement. We have lost their trust. So we are forced to start our Big Data journey from the technology.”

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May 28, 2016

What Is #DigitalTransformation? | @CloudExpo #Cloud #IoT #M2M #BigData

In the rush to compete in the digital age, a successful digital transformation is essential, but many organizations are setting themselves up for failure. There’s a common misconception that the process is just about technology, but it’s not. It’s about your business. It shouldn’t be treated as an isolated IT project; it should be driven by business needs with the committed involvement of a range of stakeholders.

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Pound to Canadian Dollar in the Week Ahead

Pound to Canadian Dollar in the Week Ahead
Currency Watch - 2 hours ago
A bearish pattern on the charts, a risk UK PMI data will disappoint, the possibility Canadian Q1 GDP could impress and oil may continue higher, all tilt the bias to the downside for the pair in the coming week.

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Pound to Canadian Dollar in the Week Ahead

MangoApps to Exhibit at @CloudExpo New York | @MangoSpring #Agile #IoT #DevOps

SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.

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May 27, 2016

EastBanc to Exhibit at @CloudExpo | @EastBancTech #DigitalTransformation

SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with public and private sector clients to solve their most difficult technology challenges. Headquartered in Washington DC, EastBanc Technologies has maintained an unbroken record of successful custom software architecture and development deployments.

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ContentMX To Sponsor @CloudExpo New York | @ContentMX #DigitalMarketing

SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the show ends?” said Jeff Mesnik, ContentMX President. “We are here for the sponsors, resellers and cloud providers to make a plan to continue the conversation and not leave money on the show floor.”

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BMC "Silver Sponsor" of @CloudExpo | @BMCSoftware #DigitalTransformation

SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.

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A Look at Podcasting at CSOSA

Podcasting is growing significantly. Per Pew, the percentage of Americans who have listened to a podcast in the past month has almost doubled since 2008, from 9% to 17% by January of 2015. The percentage listening in 2015 was up two points over 2014 levels (15%). Edison Research also reported that fully one-third (33%) of all Americans 12 years of age or older now say they have listened to at least one podcast.

Awareness of podcasting among Americans 12 years of age and older has more than doubled since 2006, when Nielsen measured it at 22%. Overall awareness of podcasting is increasing at a modest pace, with roughly half (49%) of Americans ages 12 and up aware of podcasting by early 2015, up only slightly since 2010 (45%).

Search for “The Growth of Podcasting” and there will be a variety of publications claiming that, “Podcasts Entering ‘Golden Age'” or “What’s Behind the Great Podcast Renaissance?”.

So What’s Podcasting?

Podcasts can either be in an audio or video format and are distributed via an RSS (really simple syndication) feed. They are distributed via the Internet.

But the possibilities are endless. What’s really at play is a respect for learning styles. We understand that some like to read while others prefer to listen or watch. Podcasting adds a unique dimension to any organization’s ability to communicate effectively.

Podcasts can be well-constructed radio or television shows or nothing more than video shot at a conference on a smartphone or a snippet of audio featuring your agency head.

Production

When I teach podcasting at conferences or seminars, I address practitioners and communicators who do not have a background in audio or video creation. I emphasize that I didn’t either when I started doing radio or television shows for the Internet or manual distribution 25 years ago. I created the first podcast series for state and federal governments. If I can do this, so can you.

The beauty of podcasting is that I do not try to emulate NPR or the CBS Evening News. Podcasts are meant to be informal, friendly, approachable and interesting. You are not held to strict production values.

Podcasts can be quick productions; not subject to the endless edits of internal reviewers. They are inexpensive to create. You can have a podcast up and running in a matter of minutes.

We had an event where we were asking criminal offenders with warrants to voluntarily surrender. Those participating could be released the same day or have an instant trial or judicial decision. But as you might imagine, many were wary and suspicious of our motives.

The first person in line told an interesting story of family involvement in the decision to surrender, and how he wanted to proceed with his life without having a warrant hanging over his head. We did an instant audio recording with a digital recorder and put it up on the Internet in fifteen minutes, followed up by a press release. Mainstream media listened to the short recording and immediately asked to interview him. We had local coverage almost instantly; the story went national and then, international.

We received tens of thousands of dollars (probably more) in publicity and hundreds of offenders with warrants showed up at our door.

Costs

I do our audio shows in an office with a mixer and four rather inexpensive microphones. I record on a digital recorder. I edit on a MacBook Pro. We interview people throughout the country via Skype and a conference call number. We occasionally do Skype to Skype calls. Once the equipment is paid for, it costs nothing but staff time to create and produce.

Our television shows are produced at a public access station fairly inexpensively for the D.C. market. I know of people throughout the country doing shows for $300.00 per episode.

But as previously stated, more of us are getting audio and video straight from our smartphones. Great audio and video can be had from inexpensive digital cameras and digital audio recorders. We are editing on rather simple platforms that come on a Mac or are free from reputable sources.

Our Experience

We have been creating audio and video podcasts since 2006; we’ve won 15 awards in the last three years for best audio, best video, best government customer service, best technology, best teamwork and a slew of first-place awards for television production. We offer

We are one the top social media sites on justice issues based on requests and search engine rankings. We rank highly for over 100 crime and social media search terms with many being in the top five.

For FY 2013 through FY 2015, we had 218,700 unique visitors, 633,000 visits and 1,924,300 page views (excluding robot searches).

Approximately 150 criminal justice and government organizations accept our material via RSS feed. Universities in America and throughout the world participate.

Our television shows are offered through YouTube and many additional video sites. Television stations offer our productions approximately 500 times a year. We are on multiple Internet television stations.

There has never been a negative reaction regarding our productions. What really helped was having a supportive bureaucracy and a willingness to take risks. We’ve also been featured in the Washington Post and a variety of national publications.

All of Us Should be Podcasting

In the final analysis, all agencies that are interested in quick and relatively inexpensive communication should add podcasting to their public outreach strategy. If you so, you will experience a sense of creativity and precision that you didn’t have before.

Looking back, the only thing I would have done differently is to have insisted on better training for myself, and you should too.

As I prepare to leave federal service, I have a list of communication resources on my personal site that includes podcasting, if you’d like more information.

Leonard Sipes is a Senior Public Affairs Specialist for a federal criminal justice agency in Washington, D.C. His personal e-mail address is [email protected]


by Andrea Sigritz via DigitalGov

Pound to Canadian Dollar Rate Continues Resumes Course Towards 3-Month Best

Pound to Canadian Dollar Rate Continues Resumes Course Towards 3-Month Best
Exchange Rates UK - 50 minutes ago
The Canadian Dollar (CAD) saw some sharp recovery against rivals this week thanks to an increase in risk appetite and a lack of dovishness evidenced by the Bank of Canada (BOC) at its latest policy meeting.
Americas Roundup Canadian dollar strengthens on oil, less dovish than expected ... - EconoTimes
USD/CAD Forecast May 27, 2016, Technical Analysis - FX Empire

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Pound to Canadian Dollar Rate Continues Resumes Course Towards 3-Month Best

SoftLayer Named Gold Sponsor of @CloudExpo | #IoT #DataCenter #Storage

SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a worldwide network for secure, low-latency communications.

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Canadian dollar headed for 'rough patch' near 73-cent mark, CIBC says

Canadian dollar headed for 'rough patch' near 73-cent mark, CIBC says
The Globe and Mail (subscription) - 12 minutes ago
The Canadian dollar may be the best performer among major currencies since late January, but it could well hit a “rough patch” amid the fallout from the Alberta wildfires, CIBC World Markets says.

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Canadian dollar headed for 'rough patch' near 73-cent mark, CIBC says

Commvault @CloudExpo Bronze Sponsor | @Commvault #DataCenter #Storage

SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform modern data environments. With solutions and services delivered directly and through a worldwide network of partners and service providers, Commvault solutions comprise one of the industry’s leading portfolios in data protection and recovery, cloud, virtualization, archive, file sync and share.

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Tintri to Exhibit in New York and Silicon Valley | @CloudExpo @Tintri #DataCenter #Storage

SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.

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AppNeta to Exhibit at @DevOpsSummit | @AppNeta #DevOps #ContinuousDelivery

SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deliver them.

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IoT and Predictive Analytics | @ThingsExpo #IoT #M2M #BigData #InternetOfThings

Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.

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May 26, 2016

Cross-Channel Marketing | @CloudExpo @Adobe #IoT #DigitalMarketing

In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social media, mobile marketing and email marketing, as well as marketing and CRM technologies, including marketing automation, predictive analytics and marketing resource management. At Adobe, he is a Senior Product Marketing Manager for Adobe Campaign, focused on marketing and product strategy for cross-channel campaign management.

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Opening Keynote at @ThingsExpo | #IoT #Bitcoin #Ethereum #Blockchain

In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereum.

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Storing and Moving Data | @CloudExpo #BigData #IoT #DataCenter #Storage

As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. In his session at 18th Cloud Expo, Scott Sobhani, CEO and cofounder of Cloud Constellation Corporation and the SpaceBelt, Information Ultra-Highway, attendees will learn about new best practices to bypass the Internet.

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Sponsorship Opportunities at @CloudExpo | #BigData #IoT #DevOps #DigitalTransformation

18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.

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Sponsorship Value of @CloudExpo | #IoT #BigData #DevOps #DigitalTransformation

Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.

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Network-Aware Orchestration | @CloudExpo #SDN #DataCenter #Orchestration

Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing performance and reducing operational risk through standardization and best-practice architectures.

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IoT-Blueprint for a Connected Economy | @ThingsExpo #IoT #M2M #DigitalTransformation

The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable again. Lastly we'll provide insight on the importance of properly establishing IoT in the cloud and the four steps you need to take in order to make your IoT program improve your service quality.

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Full-Stack Data Processing | @CloudExpo @Accelerite #BigData #IoT #Analytics

The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.

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7 Years of Open Data

In its seventh year as home to the U.S. Government’s open data, Data.gov continues to serve millions of people worldwide, from researchers and civic hackers, to businesses and citizens. These users have created apps, launched new products and services, and have improved transparency and openness, making the U.S. Government more accountable and responsive to the American people.

Data USA, an online application developed by a team of data scientists at MIT Media Lab and Datawheel, backed by Deloitte is helping Americans visualize demographic and economic data using an open source platform. Where are the Jobs, another online application developed by SymSoft Solutions provides insights on employment trends and salary information by geographic data. The application won first place at the U.S. Department of Labor’s 2011 Occupational Employment Statistics Challenge. Data.gov was the subject of researchers Rashmi Krishnamurthy and Yukika Awazu in their paper, “Liberating data for public value: The case of Data.gov,” International Journal of Information Management (2016). FarmPlenty, recipient of the USDA-Microsoft Innovation Challenge Grand Prize award, uses open government data to helps farmers better analyze U.S. Department of Agriculture data on crops grown within a five mile radius of their farms.

Data.gov’s influence reaches across borders. The Data.gov Help Desk receives numerous requests from U.S. and foreign residents seeking open data insights, technical information, and advice on how to encourage their governments (national, state, local, and tribal) to introduce and improve their open data platforms.

The future of open data is promising because of the collaborative efforts of partners in the private and public sectors. This year, the White House Office of Science and Technology Policy and the Center for Open Data Enterprise launched the Open Data Roundtables to identify open data case studies, learned lessons, and best practices across the Federal government; strengthen a community of technical, legal, and policy experts in support of open data; and support continuity and accelerate the progress of open data work.

Open government data is a team effort, so we ask you to join us and help improve the next year of Data.gov!

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This post was originally published on The Data.gov blog by the Data.gov Team.


by Andrea Sigritz via DigitalGov

IoT-Blueprint for a Connected Economy | @ThingsExpo #IoT #M2M #DigitalTransformation

The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable again. Lastly we'll provide insight on the importance of properly establishing IoT in the cloud and the four steps you need to take in order to make your IoT program improve your service quality.

read more


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Canadian dollar up half a cent from Wednesday's close

Canadian dollar up half a cent from Wednesday's close
CP24 Toronto's Breaking News - 24 minutes ago
TORONTO - The benchmark price for crude oil popped above US$50 a barrel this morning, lending support to the Canadian dollar. At 8:30 a.m. ET, July crude oil futures were at US$50.05 a barrel and the loonie was at 77.25 cents US, up nearly half a cent ...

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Canadian dollar up half a cent from Wednesday's close

IoT-as-a-Service | @ThingsExpo @Accelerite #IoT #M2M #InternetOfThings

Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, and the various components that the cloud needs to support in order to make IoT as a Service possible.

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Container Security By @CloudRaxak | @CloudExpo #Cloud #Docker #Microservices

Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, and containers increase the problem exponentially. Simplifying and automating security compliance will be critical to achieving the high ROI expected from containers.

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May 25, 2016

Full-Stack Data Processing | @CloudExpo @Accelerite #BigData #IoT #Analytics

The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.

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Keynote By @DHinchcliffe | @ThingsExpo #IoT #M2M #DigitalTransformation

A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, which can process our conversational commands and orchestrate the outcomes we request across our personal and professional realm of connected devices.

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NHL expects Canadian dollar's woes to cost league $200 million but won't ...

NHL expects Canadian dollar's woes to cost league $200 million but won't ...
National Post - 1 hour ago
The National Hockey League may miss out on as much as $200 million this season because of the slide of the Canadian dollar, according to league commissioner Gary Bettman.
Despite Canadian dollar, Bettman still expects 'revenue increase' - NBCSports.com
Bettman: Falling loonie may cost NHL $200 million - Sportsnet.ca

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NHL expects Canadian dollar's woes to cost league $200 million but won't ...

TSX closes 100 points higher; Canadian dollar surges

TSX closes 100 points higher; Canadian dollar surges
Times Colonist - 1 hour ago
The Canadian dollar also found strength, adding 0.72 of a cent to end the day at 76.79 cents US. The uptick came after the Bank of Canada announced it was holding its key interest rate steady and a report that showed a decrease in U.S.

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TSX closes 100 points higher; Canadian dollar surges

The Canadian Dollar Is 8% Undervalued

The Canadian Dollar Is 8% Undervalued
Seeking Alpha - 39 minutes ago
The US dollar advanced 30% vs. the Canadian dollar since 2013, driven by the drop in oil price and the divergence of monetary policies between the two central banks.
US oil ignores dollar strength, hits highest level in 7 months - TheCable

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The Canadian Dollar Is 8% Undervalued

IoT Marketplaces By @EsmeSwartz | @ThingsExpo #IoT #M2M #DigtalTransformation

What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps with a consistent quality of experience irrespective of device, app or network. Open platforms are enabling the creation of game-changing apps that fundamentally transform a company’s approach for unleashing new value from core assets and data.

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North American stock markets and Canadian dollar rise in late morning trading

North American stock markets and Canadian dollar rise in late morning trading
Winnipeg Free Press - 28 minutes ago
The Dow Jones industrial average was up 165.66 points at 17,871.71, the broader S&P 500 composite index advanced 15.91 points to 2,091.97 and the Nasdaq composite gained 34.46 points to 4,895.52.

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North American stock markets and Canadian dollar rise in late morning trading

Forex - Canadian dollar rises as Bank of Canada holds

Forex - Canadian dollar rises as Bank of Canada holds
Investing.com - 27 minutes ago
Investing.com - The Canadian dollar strengthened against the U.S. dollar on Wednesday after the Bank of Canada kept its benchmark interest rate on hold, but said second quarter growth is expected to be weaker than expected due to the Alberta wildfires.
Mid-Day Report: Canadian Dollar Surges after BoC on Hold - Action Forex
CANADA FX DEBT-C$ firms with oil ahead of Bank of Canada rate decision - Reuters

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Forex - Canadian dollar rises as Bank of Canada holds

The Data Briefing: Better Crowdsourced Federal Government Projects Through Cognitive Computing

Cognitive computing has been receiving a good deal of attention lately as more companies have been building intelligent agents. Ever since IBM Watson’s 2011 appearance on Jeopardy, cognitive computing has spread into healthcare, investing and even veterinary medicine. However, it is only recently that cognitive computing has spread into government applications.

As the name implies, cognitive computing is where computers operate much like the way people think. Computers use data mining techniques, pattern recognition algorithms and natural language processing to search a large set of unstructured data to find solutions. Cognitive computers excel in making connections between seemingly unrelated data and assisting people in searching large collections of information. Cognitive computers are also good at solving process problems when the cognitive computer software is paired with Internet of Things sensors.

Silhouette of the brain on a circuit and computer code

Mirexon/iStock/Thinkstock

Another good application of cognitive computing is pairing it with crowdsourcing projects. Two recent research papers describe how cognitive computing can improve the management of crowdsourcing projects and improve the results developed by crowdsourcing participants. As more federal agencies harness the power of crowdsourcing, pairing cognitive computing with chatbots can better manage the entire crowdsourcing process.

The first research paper describes how to use cognitive computing to help prevent a common problem in crowdsourced projects. Crowdsourced projects work by slicing up a large project into many small microtasks. This prevents the participants from seeing more than just their slice of the project. For many crowdsourcing projects, there have to be moderators who can see the big picture. Wikipedia is a good example of this problem, where many participants contribute edits to parts of articles or even entire articles. However, there is a small cadre of editors who coordinate the contributions over the entire Wikipedia site. Thus, the bottleneck problem arises because the number of moderators is rarely enough to handle the greater number of contributors.

Cognitive computing can take the place of human moderators. This is done by distributing the sensemaking process to the crowdsourcing participants. For example, the cognitive computing application randomly selects articles for participants to sort into a category. The sorting results are then aggregated into a single sorting result. This sorting exercise can be repeated until consistent results are established. The purpose is to help the participants arrive at a big picture view by assembling their specific views of the larger project. The advantage of using cognitive computing instead of human moderators is that it removes the bottleneck problem.

The second research paper deals with a second problem caused by the inability of crowdsourcing participants to see the big picture. Imagine that the crowdsourcing project is to sort a large box of blocks into categories. Each participant is given a small pile of blocks to categorize. The issue is that some participants may receive piles that contain too many blocks of the same type. Other participants may receive a pile of blocks that contain too much variety. The point is that participants may create categories that are not truly representative of the entire box. This is because the participants are limited to their small slice of reality.

The cognitive computing application solves this problem by giving the participants a view of the entire box of blocks through a “sample and search” process. This way, each participant has a more realistic view of the entire box. The categories that are created are classified with a “high-confidence” rating and “low-confidence” rating based on aggregating all of the participants’ work. This helps to create categories that are truer representations of actual categories in the big picture reality of the crowdsourcing project. Again, the problem of not seeing the big picture is solved by increasing the probability that the small slice of reality is more representative of the bigger picture.

DigitalGov has some great examples of crowdsourcing helping federal government projects. As more and more agencies turn to crowdsourcing, cognitive computing can help better manage the projects and produce better results. Even among federal employees, pairing cognitive computing with crowdsourcing can greatly improve internal agency processes. I look forward to the innovations produced by harnessing crowdsourcing through chatbots powered by cognitive computing applications.

Each week, The Data Briefing showcases the latest federal data news and trends.

Dr. William Brantley is the Training Administrator for the U.S. Patent and Trademark Office’s Global Intellectual Property Academy. You can find out more about his personal work in open data, analytics, and related topics at BillBrantley.com. All opinions are his own and do not reflect the opinions of the USPTO or GSA.


by Bill Brantley via DigitalGov

Bulk Sms And Bulk Email Service

Apply, or post a similar freelance job: Bulk Sms Rate. One lakh bulk sms : 10000/- Rs. 50 thousand bulk sms :5000/-Rs. 20 thousand bulk sms: 25 ...
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Canadian Dollar Near Seven-Week Low Before Central Bank Meeting

Canadian Dollar Near Seven-Week Low Before Central Bank Meeting
Bloomberg - 15 minutes ago
The loonie was little changed at C$1.3124 per U.S. dollar as of 7:23 a.m. in Toronto. Hedge funds and other large speculators boosted bets on Canadian dollar gains to the highest since 2013 earlier this month, data from the Commodity Futures Trading ...

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Canadian Dollar Near Seven-Week Low Before Central Bank Meeting

IoT Will Change IT | @ThingsExpo #IoT #IIoT #M2M #DigitalTransformation

The Internet of Things has the potential to completely change how we live and work. It’s already causing an evolution in the workplace - especially where IT is involved. By 2020, there will be over 38 billion connected devices. In the interest of convenience and efficiency, we're shoving embedded computers into pretty much every single product and appliance we use, from fridges and blenders to thermostats and security systems. Wi-Fi connected device are no longer an oddity or for use simply by the elite; they're a regularity in both our personal and professional lives.

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How to Leverage IIoT | @ThingsExpo #IoT #IIoT #M2M #InternetOfThings

The Internet of Things (IoT) is creeping into every aspect of our lives. With the advent of smart cities, smart manufacturing, precision agriculture, drones and digital energy, businesses and individuals alike have seen the influx of IoT technology. For example, a recent report from Gartner, “suggests that more than 26 billion devices will be connected to the internet by 2020, with 250,000 of them being vehicles.” So, with the billions of connected things, its only natural this week’s top news roundup would highlight how IoT is maturing and what experts see for the future ahead.

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May 24, 2016

Websites Embrace Email YoYo's Email Validation API To Stop Spam Signups

The thought of a email validation API service is to determine whether an email address exists in real-time, before it is used for transactional or bulk ...
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CAD to USD: Analyst Issues Grim Outlook for Canadian Dollar

CAD to USD: Analyst Issues Grim Outlook for Canadian Dollar
Profit Confidential - 7 minutes ago
CAD to USD Since the CAD to USD exchange rate hit a bottom in January 2016, it had mostly been climbing upward. But then, as we entered the fifth month of the year, the CAD to USD pair started showing weakness again. Now, analysts are saying that the ...

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CAD to USD: Analyst Issues Grim Outlook for Canadian Dollar

TSX climbs above 14000; Canadian dollar up

TSX climbs above 14000; Canadian dollar up
Times Colonist - 25 minutes ago
The Dow Jones industrial average was up 196.83 points at 17,689.76, the broader S&P 500 composite index advanced 25.17 points to 2,073.21 and the Nasdaq composite gained 77.30 points to 4,843.08.

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TSX climbs above 14000; Canadian dollar up

Giving Consumers Greater Access to FCC Complaint Data

Greater transparency is one of the goals of our Consumer Help Center, which for over a year now has been the FCC’s primary online destination for learning about consumer telecommunications issues, filing informal consumer complaints and finding out what other consumers are concerned about.FCC Complaint Data Site

Screencapture of FCC Consumer Help Center homepage

In keeping with that commitment, we have made more and more consumer-complaint data publicly available through the Consumer Help Center – publishing weekly updates to a variety of charts, maps and spreadsheets. All the while, though, we’ve had something more in mind: handing the keys to the data directly to the public.

Screencapture of FCC Consumer Help Center Data homepage

And so today, we’re pleased to unveil our new Consumer Complaint Data Center, which will make available granular complaint data that is automatically updated daily, resulting in more up-to-date data being made available to the public.

The new Consumer Complaint Data Center will integrate charts, maps and search features with an online database of granular complaint data (see sample illustration, below).

FCC Consumer Complaint Data Center website’s Internet Issues Associated with Complaints pie chart

Now, anyone can access this detailed data, create dynamic visualizations and download the charts, graphs and maps. The new Complaint Data Center also incorporates a responsive design – automatically resizing for display on mobile devices such as phones, tablets and laptops.

By engaging with the data, consumers can better understand telecommunications issues they may be facing as well as how many other consumers share similar concerns. Researchers and developers can also benefit with the ability to extract and manipulate data, allowing them to identify complaint trends and analyze the data.

The Data Center is the newest platform extension for the Consumer Help Center, where you can file an informal complaint or learn about a range of issues related to wireless or wireline phone and broadband services, TV, radio, accessible technology or emergency communications. Reaching this new milestone in transparency will help us raise public awareness about these important issues.

As one of the first government agencies to move data to the cloud, we’ve learned what it takes to integrate capabilities and embrace the new technology created by modern cloud solutions. We’re excited to see the innovations and analysis that end-users will come up with using this new advanced tool.

We welcome your feedback and comments. Please email us.

This post was originally published on the FCC blog by Alison Kutler, chief of the consumer and governmental affairs bureau, and Dr. David Bray, FCC Chief Information Officer.


by Andrea Sigritz via DigitalGov

Canadian dollar rises to 80 US cents

Canadian dollar rises to 80 US cents
Business Review USA - 16 hours ago
The Canadian dollar briefly reached the equivilent of 80 US cents last Friday. It has risen by 12 cents against the US dollar since January, ending up last week at 79.69.

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Canadian dollar rises to 80 US cents

Trends on Tuesday: What Kind of Apps Will Users Return To?

Flurry Analytics, a mobile application analytics company owned by Yahoo!, released a new report about app retention. Unless your app usage is around “gambling”—with cards (game apps), with your money (finance apps), with whether or not to bring an umbrella (weather apps), or with your health (fitness apps)—user retention and re-engagement is often a steep wall to climb.

Woman using her mobile phone, outside at night.

LDProd/iStock/Thinkstock

The research shows that top trends across Android and Apple apps are similar, but Android users appear to be a little more choosey when it comes to re-using an app: after 30 days, Android app retention clusters around 10%, compared to 14% for Apple.

Just to say that in more explicit, simple terms: Unless your app is game, finance, weather or health-related, only 10-14% of users will return to it within 30 days.

Flurry notes that one area where Android and Apple usage differs widely is sub-categories of games, where iOS has a stronger hold of more frequent usage, especially in action and family games.

Read more about Flurry’s App Matrix in their blog post and learn more about using “Pirate Metrics” to analyze and grow your mobile application’s audience from a recent DigitalGov workshop.


by Will Sullivan via DigitalGov

WebRTC's Impact in Capital Markets | @ThingsExpo #IoT #RTC #WebRTC

WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to focus on building intellectual property into their platforms that support customer needs, while also providing the performance, service, and support levels expected by Fortune 100 companies.

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May 23, 2016

Loonie-at-par promotion lures Canadians to Bellingham mall

Loonie-at-par promotion lures Canadians to Bellingham mall
Vancouver Sun - 7 hours ago
A promotion at Bellingham's Bellis Fair Mall in which some stores are taking the Canadian dollar at par will be offered again during the Canada Day long weekend in July.
Bellis Un-Fair? Some Canadian shoppers cry foul over Bellingham mall's “at par ... - CKNW News Talk 980

by via News for Canadian Dollar - Google Finance
Loonie-at-par promotion lures Canadians to Bellingham mall

TeamForge Supports DevOps | @DevOpsSummit #DevOps #ContinuousDelivery

Creating a unified toolchain is increasingly important for today’s modern software delivery approaches. Providing context, visibility and compliance around the growing number of tools and processes being used today is core to our mission of connecting the world of software delivery. Today, we are pleased to announce a new version of TeamForge that extends your ability to integrate activity data from the cloud hosted version of JIRA Software and, for DevOps, Chef, into a centralized platform. In addition, we’ve strengthened our capabilities for enterprise Git by supporting both commit- and pull-based code review and collaboration workflows.

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Industrialized IIoT | @ThingsExpo #IoT #IIoT #M2M #API #InternetOfThings

As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the world. You won't participate with conventional thinking and an incremental approach."

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The Canadian Dollar: The American Impact

The Canadian Dollar: The American Impact
9&10 News - 21 minutes ago
This year the Canadian dollar hit its lowest point in years, and the eastern Upper Peninsula has been feeling the effects. The Canadian dollar dropped down to as low as 70 cents to one American dollar this winter. The twin city of Sault Ste. Marie has ...

by via News for Canadian Dollar - Google Finance
The Canadian Dollar: The American Impact

Why short sellers should set sights on sterling

Why short sellers should set sights on sterling
Financial Times - 9 hours ago
The trigger for the trade is the Bank of Canada's policy meeting that concludes on Wednesday. What will the central bank say about the hit to growth from Alberta's conflagration, and how will it respond to the Canadian dollar (CAD, known as the Loonie ...

by via News for Canadian Dollar - Google Finance
Why short sellers should set sights on sterling

The Content Corner: Is Scheduling Social Media Posts Truly Social?

Good communicators are always…well…evaluating the way they communicate. As we think of the “customer experience,” it is key to constantly consider your methods for engaging with your audience. Just as the platforms themselves continue to change to keep their audience, continuing to refine our ways of sending messages will assure that you don’t get left behind.

A clock with multiple hands that have U.S. cities on them

r3bel/iStock/Thinkstock

With the explosion of social media, almost to the point of supplanting traditional media, various software platforms seek to assist communicators with planning and even the day-to-day. Analytics, management, search enhancement, etc., can be very helpful to enhance your social media brand when used properly.

While I certainly still see the need for it, when it comes to scheduling social media posts I think there is a fine line to walk before social media can lose its value. Here are some reasons for, and some reasons against scheduling social media posts. I look forward to hearing how you feel in the comments section.

PROS

  • Ability to eclipse time zones – Those of us in the federal space, must always be thinking about the country as a whole; ie. the California resident is likely not going to see your 8am EST post (for eastern states and territories this is likely not such a big issue). Some of us with a key faction as an international audience (military, state department), are often forced to consider scheduling to meet the audience in the middle of the night. What more can be done here beyond having some staff with alternative work schedules?
  • Content Management – Keeping up with the content demand can be a daunting task. Pushing out little bits of content, consistently, is certainly a challenge for even the best communicators. Scheduling allows communicators to clearly see their social media posts along the calendar and attempt to tell a narrative. Alternatively, consider having posts ready in a calendar, and then post them in real-time when you may tweak or re-arrange based on the current conversation.
  • Approval Process – This is not an issue isolated to the public sector. Social media gaffes can be detrimental to an organization’s brand, and even affect our opportunity to position our brand as an authoritative resource. Approval processes can be arduous, and often by the time the message is approved, the moment of opportunity is gone. Some strategies to overcome the approval process and stay within the news cycle, starts with equipping those who own social with authority to speak for your agency. I know, I know…we all have legal teams with our best interests in mind. But a well-thought-out policy on file that is developed and reviewed by legal, and having those who post really study it and abide by it, can prevent grave mistakes. At the end of the day though, we’re all human, and mistakes just emphasize that. But keeping the mistakes as least impactful due to following a well-thought-out policy is essential.

CONS

  • Alienating your audience – You never know what will be going on in the world at the time when your scheduled post from last week, or even yesterday, goes out. Posting at the wrong time, can make your agency look insensitive or even outright stupid.
Social Media terms on a clock face instead of numbers to indicate.

NiroDesign/iStock/Thinkstock

  • Adding to the noise – Don’t fill space with stuff that doesn’t matter in the desire to push out messages. After all, Social Media is a Behavioral Shift, Not a Broadcast Medium. Be “social” and don’t ever forget about the current conversation. Listen and engage in real time. Social media is a two-way conversation. As communicators, we need to listen way more than we speak. Don’t talk at your audience, have a conversation. The real value of our social media efforts lies within our interaction. When you’re planning your content, think about a mix of information that will serve. People are hungry for a conversation, just take a look at what’s lurking in the comments section of your favorite news site. We live in a generation where everyone is wrapped up in their digital world; meet the audience where they are at to have a conversation. Higher engagement means more meaningful customer relationships. Also–if you have something good to say, why schedule it for Thursday at 10:36 am?

“Speak only if it improves upon the silence.”– Gandhi

  • In-authenticity – In today’s digital age, where influencers are almost as trusted as friends, it’s important to be genuine and authentic. Scheduling posts with evergreen content can certainly seem like your agency is just trying to shove information down the audience’s throat, and de-values their need to hear your messages. Agencies and influencers (perhaps agency leadership on social media) are knowledgeable, passionate and authentic, and because of this are seen as trusted sources.

Once you stop scheduling, you force yourself to be more attentive to the needs of your audience. Consider posting manually—even if it’s for just a trial period. It could make a huge difference in the way your message is received. After all, if you don’t have the time, then why are you doing social?

You’ve just finished reading the latest article from our Monday column, The Content Corner. This column focuses on helping solve the main content issues facing federal digital professionals, including producing enough content and making that content engaging.


by Toni Bonitto via DigitalGov

Gambling problem: Growth slows for Playtech

Playtech is considered a proxy for the global betting industry, with its business booming alongside the growth of online gambling around th...