Feb 7, 2018

Using Journey Mapping to Streamline Processes Across Agencies

An agency information sharing exercise to improve the customer experience, as related to the Office of Products and Programs’ Information Exchange Project Some people experience challenges navigating government services – especially if they need to work with more than one agency. Based on this premise, we set out to find out how agencies could share information with one another to improve the customer experience. A team from each agency works on a journey map exercise at the board.
by Laura Godfrey via DigitalGov - Building the 21st Century Digital Government

Stricter monitoring of online gaming in place by March

Where the previously unregulated internet casino industry was once able to cheat the government of its rightful share of revenues, a new com...