Apr 9, 2018

Customer Experience and #DigitalTransformation | @ExpoDX #AI #SmartCities

We have been traveling a lot lately. Why? Here at Regalix, we help large global companies with their customer success and sales enablement initiatives, which include things like digital marketing, knowledge management, customer experiences, sales operations, customer service and support, rewards and loyalty programs, etc., all of which are critical to the business and are today being digitally transformed. While helping businesses transform themselves in these areas we have seen and learned a great deal. Let me share some of the lessons we have learned.Org Charts, Centralization and Customer Experience ManagementWe have learned that businesses need a companywide customer experience (CX) leader with a centralized view and strategy.

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